Privacy Policy b1bet: how we handle your data

B1bet handles your personal data responsibly and transparently, in full compliance with the General Data Protection Law (LGPD — Law 13.709/2018). Here you can learn what we collect, how we use it, and what your rights are as a data subject.

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Data subject rights guaranteed by the LGPD

The pillars of privacy at b1bet

Before reading the full document, here are the key points that define how b1bet handles your data.

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Full LGPD Compliance

B1bet fully complies with the General Data Protection Law (Lei 13.709/2018). Every process of data collection, use, and storage has been reviewed to align with Brazilian legal requirements. The platform's Data Protection Officer (DPO) can be contacted at any time via the support email.

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End-to-End Encryption

All data transmitted between your device and b1bet's servers is protected by SSL encryption. Financial information — such as Pix, credit card, PicPay, or Mercado Pago details — is processed in a secure environment and never stored as plain text on our systems.

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No Sale of Data to Third Parties

B1bet does not sell, rent, or transfer your personal data to third parties for commercial or marketing purposes without your explicit consent. Any data shared with partners is limited to what is strictly necessary for the operation of the service — such as payment processors and licensed game providers.

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Your Rights as a Data Subject

You have the right to access, correct, delete, and port your data at any time. You may also withdraw consent, request information about data sharing, and ask for the anonymization of data processed on the basis of consent. All requests are responded to within 15 business days.

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Clear and Limited Purpose

Every piece of data collected by b1bet has a specific, documented purpose. We collect only what is necessary to operate the platform. Registration data, betting history, and financial information are used exclusively for the purposes described in this Policy and in the Terms and Conditions.

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Data Retention and Deletion

Personal data is retained only for as long as necessary to fulfill the stated purposes or legal obligations. After account closure, data is anonymized or deleted in accordance with applicable legal timeframes. You may request early deletion of your data at any time.

This Privacy Policy applies to all users of the platform b1bet (https://b1bet.best). By creating an account or using our services, you confirm that you have read and understood how your data is handled. Questions? Get in touch: suporte@b1bet.best.

1. Who Is the Data Controller

The controller of the personal data processed under this Policy is b1bet, operator of the sports betting and online casino platform accessible at https://b1bet.best. The controller is responsible for determining the purposes and means of processing the personal data of users registered on the platform.

For the purposes of this Policy, "personal data" refers to all information relating to an identified or identifiable natural person, as defined by the LGPD. This includes name, CPF, email address, mobile number, payment details, and transaction history on the platform.

A b1bet appoints a Data Protection Officer (DPO), whose contact details are available at the end of this Policy and who serves as the official channel for personal data-related requests.

2. Data We Collect

A b1bet collects personal data in the following situations and categories:

2.1 Data provided directly by the user

  • Registration data: full name, CPF, date of birth, email address, and mobile number;
  • Identity verification data: ID document photo (national ID or driver's license) and selfie for confirmation when required for security or regulatory purposes;
  • Address details: ZIP code, street address, city, and state, for residency verification purposes;
  • Financial data: Pix key, credit or debit card details (processed via a secure PCI-DSS certified gateway), bank account details for withdrawals via TED.

2.2 Automatically collected data

  • Access data: IP address, browser type, operating system, device used (mobile, tablet, or desktop), and pages visited on the platform;
  • Usage data: betting history, markets browsed, access times, interactions with promotions and bonuses;
  • Cookies and similar technologies: as detailed in Section 6 of this Policy.

A b1bet does not collect data from sensitive categories such as racial origin, religious belief, political opinion, health, or sexual orientation, except where strictly required by a specific legal obligation and with an appropriate legal basis.

2.3 Overview by data type

Category Examples Required
Identification Full name, CPF, date of birth Yes
Contact Email, mobile number Yes
Address ZIP code, city, state Yes
Financial Pix key, card details (tokenized) For transactions
Documents National ID, driver's license, proof of address For KYC verification
Behavioral Betting history, access times Automatic
Technical IP, device, browser Automatic

3. How We Use Your Data

The personal data collected by b1bet are used exclusively for the following purposes:

  • Account creation and management: verify user identity, create and maintain an active account on the platform;
  • Financial transaction processing: process deposits via Pix, credit or debit card, PicPay, Mercado Pago, boleto bancário, and TED, as well as handle withdrawals;
  • Provision of betting and casino services: register and settle sports bets, offer slots, live casino, crash games, and other games;
  • Fraud and money laundering prevention: monitor atypical behavioral patterns, fulfill KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations;
  • User communications: send account activity notifications, bet confirmations, security alerts, and — with consent — b1bet promotions and offers;
  • Compliance with legal and regulatory obligations: respond to requests from competent authorities when required by law;
  • Continuous platform improvement: analyze usage data in aggregated and anonymized form to improve the betting experience, optimize features, and develop new products;
  • Responsible gambling: identify behavioral patterns that may indicate problem gambling and trigger the protection tools available on the platform.

A b1bet does not use your data for third-party marketing purposes, psychographic profiling for resale, or any other purpose not described in this Policy without your prior and express consent.

4. Legal Bases for Processing

All data processing carried out by b1bet has a legal basis under the LGPD. The main bases used are:

  • Contract performance (art. 7, V): processing necessary to provide the services contracted by the user upon creating an account on the platform;
  • Compliance with a legal obligation (art. 7, II): data processed to meet regulatory requirements, such as anti-money laundering rules and user identification obligations;
  • Legitimate interest (Art. 7, IX): processing of usage and behavioral data for fraud prevention and service improvement, while respecting users' interests and rights;
  • Consent (art. 7, I): to send marketing communications and promotions by email or SMS — consent that can be withdrawn at any time.

Where processing is based on consent, you may withdraw it without affecting activities carried out beforehand. Withdrawal can be done through the account settings panel or by submitting a request to support.

5. Data Sharing

A b1bet may share personal data with third parties only in the following situations and limited to what is strictly necessary:

  • Payment processors: to process transactions via Pix, credit or debit card, PicPay, Mercado Pago, boleto bancário, and TED — only the data required for each transaction is transmitted, in an encrypted environment;
  • Game providers: companies such as Pragmatic Play, Evolution, and other licensed slots and live casino providers receive anonymized session identifiers to operate the games, with no access to the user's CPF or financial data;
  • Fraud prevention services: specialized tools for fraudulent behavior detection that process access and transactional data securely;
  • Authorities and regulatory bodies: when required by law, court order, or regulation applicable to the betting market in Brazil;
  • Auditors and legal advisors: under a confidentiality clause, solely for legal compliance and audit purposes.

Under no circumstances shall b1bet sells, rents, or transfers your personal data to marketing companies, data brokers, or any third parties for commercial purposes unrelated to the provision of the platform's services.

All third parties that receive data from b1bet are contractually required to handle such information with the same level of security and confidentiality required by this Policy and the LGPD.

6. Cookies and Similar Technologies

The platform b1bet uses cookies and similar technologies to ensure the site functions correctly, personalize the user experience, and analyze usage patterns in aggregate. The types of cookies used are:

6.1 Essential Cookies

Required for the platform to function properly — including maintaining your logged-in session, security, and basic interface preferences. They cannot be disabled without affecting how the site works.

6.2 Performance cookies

Collect information about how users interact with the platform — pages visited, session time, errors encountered — in anonymized form. Used to identify areas for improvement in the user experience.

6.3 Functionality cookies

Store user preferences — such as language, favorite odds, and display settings — to personalize the experience on subsequent visits.

6.4 Cookie management

You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may prevent access to parts of the platform. More information on managing cookies is available in your browser's help section.

7. Information Security

A b1bet adopts technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or destruction. The main security measures currently in place are:

  • SSL/TLS Encryption in all communications between the user's device and the platform's servers;
  • Payment data tokenization — credit card details are never stored in plain text on b1bet's servers;
  • Two-factor authentication (2FA) available for users to voluntarily enable as an additional security layer;
  • Role-based access control — b1bet staff only access the data required to carry out their specific job functions;
  • Continuous monitoring of unauthorized access attempts and anomalous behavior in the systems;
  • Regular backups with encryption, stored in secure infrastructure with strict access controls.

In the event of a security incident that may cause significant risk or harm to data subjects, b1bet will notify the National Data Protection Authority (ANPD) and affected users within the timeframes established by the LGPD, describing the nature of the incident and the measures taken to mitigate it.

8. Data Retention

Personal data is retained by b1bet for as long as necessary to fulfill the purposes described in this Policy or to comply with applicable legal obligations. The general retention criteria are:

  • Registration and identity data: retained for the full duration of the account and for up to 5 years after closure, in compliance with anti-money laundering requirements;
  • Financial transaction history: retained for a minimum of 5 years for tax and regulatory audit purposes;
  • Betting history: retained for 2 years after bets are settled, for dispute resolution purposes;
  • Access data and security logs: retained for 6 months for fraud investigation and incident response purposes;
  • Support communications: retained for 2 years for quality assurance and complaint resolution purposes.

Once the applicable retention periods expire, data is anonymized or securely deleted. You may request early deletion of your data as described in Section 9, subject to any legal obligations that may require certain information to be retained.

9. Your Rights as a Data Subject

The LGPD grants data subjects a robust set of rights that b1bet is committed to upholding. See each of your rights and how to exercise them below:

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Access

Request a full copy of the personal data b1bet holds about you.

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Correction

Update incomplete, inaccurate, or outdated information directly in your account dashboard.

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Deletion

Request the deletion of data processed on the basis of consent, subject to any legal retention obligations.

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Portability

Receive your data in a structured format for transfer to another controller, where technically feasible.

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Information

Obtain information about which entities your data has been shared with and the purposes of that sharing.

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Consent Withdrawal

Withdraw previously given consents, such as consent to receive marketing communications.

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Objection

Object to processing carried out on the basis of legitimate interest where it violates the LGPD.

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Automated Review

Request human review of decisions made exclusively by automated processes that affect your interests.

To exercise any of the rights listed above, please contact us at suporte@b1bet.best or via the platform's live chat. Requests are answered within 15 business days in accordance with the LGPD.

10. International Data Transfers

Some of the services used by b1bet — such as live casino and international slots providers (e.g., Evolution, Pragmatic Play) — operate with infrastructure outside Brazil. When personal data is transferred to other countries, b1bet ensures that such transfers take place only to countries or organizations that provide an adequate level of data protection, as assessed by the ANPD, or through the adoption of specific contractual safeguards set out in the LGPD.

In all cases, data transferred internationally is limited to the minimum necessary for the service to operate — anonymized session identifiers, and never CPF numbers, banking details, or identity documents.

11. Minors

The services of b1bet are intended exclusively for users aged 18 and over. The platform does not intentionally collect, process, or store personal data from minors. Registration requires a date of birth and CPF, both of which are verified to confirm legal age.

Should b1bet becomes aware that data from a user under 18 has been inadvertently collected, that data will be deleted immediately and the corresponding account will be closed. If you believe a minor's data has been processed on the platform, please contact our support team immediately.

12. Changes to This Policy

A b1bet may periodically update this Privacy Policy to reflect changes in services, applicable legislation, or data processing practices. Any material change will be communicated at least 7 days in advance via the registered email address and through a prominent notice on the platform.

The last updated date is always shown at the top of this page. Continued use of the platform after any changes take effect constitutes acceptance of the updated version. If you do not agree with the changes, you may request account closure and deletion of your data as described in Sections 9 and 8.

Previous versions of this Policy are available upon request at suporte@b1bet.best for historical reference.

13. Contact & Data Protection Officer (DPO)

To exercise your rights as a data subject, clarify questions about this Policy, or report any concern related to the processing of your personal data, please contact the Data Protection Officer at b1bet through the channels below:

  • Email: suporte@b1bet.best (subject line: "LGPD — Personal Data")
  • Live chat: available 24 hours a day, 7 days a week, directly on the platform
  • Response time: up to 15 business days from the date the request is received

You also have the right to file complaints directly with the National Data Protection Authority (ANPD), if you believe your rights as a data subject have not been adequately addressed by b1bet.

Your privacy is a priority at b1bet

This Policy supplements the Terms and Conditions of the platform. Together, these documents define the rights and obligations of all parties. Also visit our Responsible Gaming.

Privacy questions at b1bet

The most common questions about how your data is handled on the platform, answered straight to the point.

No. b1bet does not sell, rent, or transfer personal data to third parties for commercial purposes. Data is shared only with service providers essential to the platform's operation — such as payment processors and game providers — and with authorities when required by law. All third parties with access to data are contractually bound to handle it with the same level of protection required by the LGPD and this Policy.

You may request deletion of your data via live chat or by emailing suporte@b1bet.best with the subject line "LGPD — Data Deletion". b1bet will respond within 15 business days. Please note that some data must be retained for mandatory legal periods — such as financial transaction records for 5 years — even after account closure. In such cases, the platform will inform you exactly which data will be retained and for how long.

Credit and debit card information is processed by PCI-DSS certified payment gateways and is never stored in plain text on b1bet's servers — it is tokenized before any storage. Your Pix key is stored in encrypted form to facilitate recurring withdrawals. You can remove your saved payment keys at any time from your account dashboard or by contacting support.

Yes. Promotional emails and SMS are sent on the basis of consent and can be withdrawn at any time. You can manage your communication preferences in your account settings under "Notifications", or by clicking the unsubscribe link in any promotional email from b1bet. Withdrawing consent for marketing does not affect essential account notifications, such as bet confirmations and security alerts.

After account closure, b1bet retains data for as long as required by legal obligations — typically 5 years for financial records, in line with anti-money laundering regulations. Beyond those obligations, data is anonymized or deleted. You will receive a confirmation email detailing which data will be retained, for how long, and on what legal basis, ensuring full transparency throughout the process.

b1bet uses automated systems to detect fraud and behaviors that violate the Terms of Use — such as multiple accounts or bot-driven betting. These processes may result in a temporary account suspension pending review. You have the right to request a human review of any automated decision that affects your account, as guaranteed by the LGPD. To do so, contact support explaining the situation and explicitly requesting review by a human agent.

Still have questions? Visit our Frequently Asked Questions page or speak with 24/7 support via live chat.

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Your data protected, your privacy respected at b1bet

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